TERMS & CONDITIONS

 

​

​

​

THESE TERMS AND CONDITIONS APPLY TO THE USE OF THIS WEBSITE AND BY ACCESSING THIS WEBSITE AND /OR PLACING ON ORDER YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET OUT BELOW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS WE RESPECTFULLY ASK THAT YOU PLEASE DO NOT USE OR ACCESS THIS WEBSITE. 

BEFORE YOU PLACE AN ORDER, IF YOU HAVE ANY QUESTIONS RELATING TO THESE TERMS AND CONDITIONS PLEASE CONTACT US BY EMAIL LEAVING YOUR CONTACT DETAILS. WE PROMISE TO RESPOND WITHIN 24 HOURS.

​

​

DELIVERY

 

​

OUR CANDLES, MELTS AND DIFFUSERS WILL BE DESPATCHED WITHIN 48 HOURS FROM PAYMENT BEING CLEARED UNLESS OTHERWISE AGREED. IF AN ITEM IS MOMENTARILY OUT OF STOCK AND DELIVERY TIMES A LITTLE LONGER WE WILL INFORM YOU VIA EMAIL. DELIVERY CHARGES ARE APPLIED BASED ON THE SIZE AND WEIGHT OF THE ORDER.

​

​

RETURNS POLICY

 

 

YOUR SATISFACTION WITH OUR PRODUCTS IS IMPORTANT TO US. WE WILL BE HAPPY TO REPLACE OR EXCHANGE FOR THE SAME ITEM (WHERE STILL AVAILABLE) PRODUCTS THAT ARE:

 

• DAMAGED AT THE TIME OF DELIVERY OR FAULTY DUE TO NO FAULT ON YOUR PART; OR

• INCORRECTLY SHIPPED BECAUSE OF AN ERROR ON OUR PART.

 

TO REPLACE OR EXCHANGE AN ITEM AS DESCRIBED ABOVE, YOU MUST NOTIFY US BY EMAIL AT INFO@CALIQ.CO WITHIN 2 WEEKS, 14 DAYS  FROM THE DATE OF DELIVERY OF THE GOODS TO YOU SPECIFYING THE REASONS FOR THE EXCHANGE. REQUESTS FOR EXCHANGE RECEIVED BY US OUTSIDE THE ABOVE TIME FRAMES MAY BE ACCEPTED AT OUR DISCRETION ONLY. 

​

EXCHANGES ARE ONLY VALID FOR SHIPMENTS WITHIN SWITZERLAND AND EUROPEAN UNION.

​

​

PAYMENTS

 

​

PAYMENTS ARE PROCESSED THROUGH PAYPAL AND WIRECARD A SECURE AND TRUSTED ONLINE PAYMENT PROCESSOR. FOR DETAILS REGARDING OUR PAYMENT PARTNERS PLEASE VISIT: WWW.PAYPAL.COM AND WWW.WIRECARD.COM

​

 

COPYRIGHT

​

​

THE CONTENTS OF THESE PAGES (INCLUDING PICTURES, DESIGNS, LOGOS, PHOTOGRAPHS, TEXT WRITTEN AND OTHER MATERIALS) ARE THE COPYRIGHT TRADEMARK OF C A L I Q. ALL RIGHTS RESERVED.

​

​

​

SPECIAL REQUESTS & CUSTOMER CARE

 

​

IF YOU HAVE A SPECIAL REQUEST, REQUIRE FURTHER INFORMATION ABOUT OUR PRODUCTS, OR NEED ADVICE ABOUT YOUR ORDER PLEASE EMAIL US AT: INFO@CALIQ.CO